Tutorials
A quick guide to finding your way around PsychWell.
Getting around
A complete overview of the navigation and Settings layout for therapists and clients.
Read more →Allow session recording
How to grant or withdraw consent for your therapist to record a telehealth session.
Read more →Pay your therapist
How invoices work and how to pay directly via your therapist's UPI QR code.
Read more →Getting around
If you're a therapist, the top nav has Dashboard (book and join sessions), Caseload (your active clients and their per-client Notes, Shared notes, Messages, and Invoices), and Settings — which holds Invite a client, My consent, Recordings, UPI payment QR code, and Billing, listed on the left of that page.
If you're a client, the top nav has Home (your upcoming appointments), Notes (notes your therapist has shared with you), Messages, and Settings — which holds your Invoices and My consent, also listed on the left of that page.
Allow session recording
Your therapist can only record a telehealth session once you've explicitly allowed it. Here's how to turn this on.
Navigate
Go to Settings → My consent (clients can also reach this from the banner on the Home page when it's not yet set).
Enable
Check "Allow session recording during telehealth appointments".
Confirm
Click Save preferences to apply the change immediately.
You can withdraw this at any time from the same page — it only affects sessions from that point on. A recording is also never available to download until your therapist explicitly shares it with you.
Pay your therapist
PsychWell doesn't process payments itself — invoices are paid directly to your therapist.
Find the invoice
Go to Settings → Invoices and find the invoice for the session you're paying for.
Scan the QR
Click "Pay via UPI QR" and scan it with any UPI app (Google Pay, PhonePe, Paytm, or your bank's app).
You're done
Your therapist marks the invoice paid once they receive it — nothing further needed from you.
Still need help?
Can't find what you're looking for? Reach out and we'll help you sort it out.
Contact us